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Brant Howe Residential Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 5 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We looked at staff records that showed staff had training in safeguarding procedures and on recognising abuse. This subject was also covered in the induction programme for new staff and included the local authority protocols and procedures. The care staff we spoke with confirmed they had received this training. In discussion they demonstrated a good understanding of the different types of abuse and how they should respond.

All the staff we spoke with knew the procedure to follow if they had concerns about the safety or welfare of a person they were supporting. Care staff told us they would be confident raising any concerns with one of the senior staff in the home or within the organisation.

There was a clear process for recording safeguarding concerns to allow these alerts to be tracked and monitored to ensure the necessary actions had taken place. Staff also had a sound understanding of whistle blowing procedures. They were able to explain to us what they would do if they needed to use these procedures to raise concerns with other agencies.

The people we spoke with told us that they felt safe and were comfortable approaching staff with any concerns. People said the following, “I trust the staff in taking care of me.” Another said, “If I was worried I would just speak up."

We saw that people were only offered accommodation in the home if the service and facilities were suitable to meet their needs and if they were compatible with other people staying there. Appropriate action was taken when the home was unable to meet an individual’s needs. This ensured people were not placed at risk of receiving unsafe or inappropriate care which did not meet their needs.