Haven Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence; people told us staff would always seek consent before providing support. People were encouraged to be independent and supported with tasks where they needed help to maintain and improve independence. People were offered choice. One person told us, “They come and tell you it’s time to get up, if you don’t want to get up, they come back later. I have a choice, if you feel you want a rest after lunch, they will help you to go to bed.” People told us the activities post had been vacant for some time and activities were not regular or planned, some people told us of sing a longs, bingo and quizzes but stated this was ad hoc and staff did not always have time as they were busy. We discussed this with management who informed us they had recruited to this vacant post and were just waiting for pre-employment checks to be completed and a start date was imminent.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.