Stockingate Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff to show kindness, compassion and empathy to people they supported. Staff knew people well. Staff took time to speak with people before supporting them with their care and treatment. We received positive feedback from people and relatives using the service.

One relative told us, “The [staff] are very caring.” One person told us, “They’re [staff] kind and respectful.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals within the service. There was care documentation in place regarding people’s life history, cultural and religious preferences, as well as what was important to them. One relative told us, “The home leaders treat my relative as an individual.”

One person told us, “I’m quite happy. I go to the pub every day and have something to eat.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We observed people were supported to mobilise freely throughout the service. Care plans documented how people were supported to complete some tasks independently where possible. People were supported to take part in activities that were important to them. For example, 1 person enjoyed cleaning, so was supported to safely take part in this activity. One person told us, “I make my own decisions.” Staff showed a good understanding of supporting people to meet their individual needs, likes and preferences. One staff member told us, “It's about that individual’s personality, they are people first.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding well to support people’s immediate needs. For example, when 1 person became anxious or distressed, staff supported with de-escalation techniques and distraction to minimise distress to the person. We observed call bells were swiftly answered. We were not provided with audit documentation for call bell times; however, the call bell system was regularly tested. People told us they were supported swiftly to meet their needs. One person told us, “I have a buzzer on my wall. Staff are here within 2 minutes. No waits.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff records showed that staff were offered regular supervision to support their wellbeing. We were not provided any further evidence of wellbeing support for staff. However, staff told us they felt well supported in their role. One staff member told us, “I can speak with [leaders] in the service if I am feeling overwhelmed.”