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Archived: Core Assets Children's Services – Disability - Midlands

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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 5 December 2012
Inspection Report published 5 December 2012 PDF | 80.04 KB

Overview

Inspection carried out on 6 November 2012

During a routine inspection

We carried out this inspection over a period of two days. On the first day we visited the office, reviewed people's care files, staff records and other supporting documentation. During the second day we carried out telephone conversations with four parents and one carer of people who were using the service and five care workers.

People told us they had received appropriate information before the service had commenced and they made decisions and choices about the type of support they wished to receive.

The people we spoke with told us that the service they received made a positive difference to their lifestyles. Comments made were, "It is good and helpful." and "They have opened X's eyes to things X can do."

People told us they felt safe using the service. There were clear processes in place to protect people and the care workers we spoke with demonstrated a good understanding of their duty in protecting people from unsafe practices.

Care workers had received appropriate training and support to carry out their roles effectively. The people we spoke with told us that care workers were reliable and made a positive difference to people's lives. One parent said, "They have done a lot for X. I'm really please with what they offer."

There was an effective complaints system that people who were using the service had been provided with. This meant that people could make a complaint at ant time. We found the service had received very few complaints.