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Archived: Mill House Requires improvement

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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF

Overview

Inspection carried out on 20 March 2013

During a routine inspection

We found people were involved in decisions about their care and made sure they could make choices about their daily life. One person told us �I had lots of discussion with them and social workers, I came to stay, then I tried being back at home we had another meeting and I chose to come here�.

We found people were treated with dignity and respect. A relative told us �the carers are fabulous� another relative told us �they couldn�t take more care of her�. One person told us �I am looked after very well�; another person told us �the staff here are fantastic�.

We found care was delivered safely and people felt safe. One person said �safe, definitely safe�. A relative we spoke with said I know she is very safe; they couldn�t take more care of her�.

People were supported by experienced and skilled staff. One member of staff told us �the induction is good and support from the seniors and nurses is really good �.

We found staff were supported and trained to deliver good care. One member of staff said the training is fine, we have in-house and external training here�. One person told us �the staff here are excellent, very professional�.

People we spoke with were happy with the service they received and knew how to complain if they had a concern. One person said �If I wanted to complain I would go to the person in charge�.