- Homecare service
Keble Court
Assessment report published 30 September 2026
Contents
Ratings
Our view of the service
About the service
Keble Court is an extra care service providing support to older people living in their own homes, within a large purpose-built shared building. Not everyone who used the service were receiving a regulated activity. Those that were, had the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating.At the time of our assessment, they were providing personal care services to 6 people.
Who the service is for
Keble Court provides support to older people.
Key findings
We carried out this assessment from 04 to 11 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.
People told us they were happy with the standard of care they received from staff. Staff were motivated in their roles and had a good understanding of people’s needs. People and staff had built positive working relationships, which was reflected in the consistency of care staff and care call times.
People received the support they needed and were involved in planning and reviewing their care. Care visits were arranged flexibly to meet people’s changing needs. Staff understood when and where people needed support and recognised when people preferred to do things independently.
Staff received appropriate training and ongoing support in their roles. Senior staff had systems in place to monitor performance and were committed to promoting continuous learning to drive improvement. This included listening to feedback from people, staff, and stakeholders to develop effective working practices and systems for monitoring care.
People told us that senior staff were a visible presence in their day-to-day care. Staff echoed this positive feedback and said leaders were professional, supportive, and fair.
The provider had effective systems in place to support the registered manager in their role. There was regular input from senior management, and the provider had developed action plans in response to findings from audits, incidents, and feedback.
The registered manager had developed positive working partnerships with other stakeholders. This included working with the housing provider to improve procedures relating to business continuity and people’s personal safety.
People's experience of this service
Feedback from people using the service and their family members was overwhelmingly positive. Everyone we spoke with was happy with the care provided, reported no complaints or concerns, and said they would recommend the service to other people living at Keble Court. Comments included, “I am not just happy with the carers. I am delighted” and “I can recommend them (the provider). They are absolutely fabulous.”
People and relatives told us that staff were kind, considerate, respectful, and reliable. They said they were supported with their personal care to a high standard. Comments included, “(My relative) has 1 carer, twice a day, who provides very good personal care” and “The carers are respectful and kind. They do not force (my relative) to have a shower but encourage her in a way that is often successful.” Another person told us, “They will do anything I ask, including making the bed, tidying up, and helping me with forms. I cannot fault them.”
People and relatives told us their care visits took place at consistent times and were provided by staff they knew well. Comments included, “The regular team provides consistent care throughout the rota really well” and “The lead in the team (senior staff) makes sure there is cover, which is brilliant.”
People told us that senior staff were effective communicators and maintained a visible presence within the service. They said senior staff often completed care calls themselves, which helped to build positive relationships. Comments included, “I see the managers really regularly. They are good people and just feel part of the team” and “If I had an issue, I would feel happy to say something.”
People and relatives told us they felt safe receiving care from staff. Comments included, “The carers are very good, which gives me a break” and “I definitely feel safe with them (staff). I am happy with everything.”
People and relatives told us that staff were responsive to their needs and took appropriate action when risks or changes in needs were identified. This included supporting people to monitor and manage health conditions and adjusting levels of care when required.
People told us they were involved in planning and reviewing their care. Comments included, “There is lots of clear communication and (I have been given) the ability to make decisions and choices.”