Adam House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for or treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives felt staff treated them with kindness and respect. One relative said, “Yes (staff are kind and caring). Very much so, they are kind and caring.” One person said in response to our question if staff were kind and caring, "I think they are good." Staff spoke about how they treat people with kindness, compassion and dignity. One staff member said, “(We) Treat them as an individual. Give them privacy and dignity and respect choices.”

We witnessed kind, supportive, encouraging and caring interactions during our inspection. Professionals told us people were treated with kindness and compassion. One professional said, "Not only when I have attended the service, but when I send some of the other trainers to Healy Care, they all feedback that the whole team show a wonderful caring, kind, compassionate spirit.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People felt staff communicated with them effectively during their day-to-day care and support and treated them as individuals. One person said, “Yes (they treat me as an individual), they listen to me." Staff told us they knew people well. One staff member said, “I spend time with them (people) and look at their care plans for likes and dislikes”

During our walk around, we observed that people’s bedrooms were personalised with their chosen items such as photos and belongings important to them. Professionals feedback told us how people were treated as individuals.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Some work was required to ensure appropriate discussions about sexuality and sexual needs were considered.

People felt they got to make choices. One person said, “Yes I choose what I want to do." And "I am going to the cinema today, I will choose what I want to watch when I am there." People and their relatives spoke positively about the activities on offer. One person said, "I go bowling and cinema, and to play pool." The registered manager spoke about how people got to make various choices around multiple parts of their daily life in areas including meals and activities. People had weekly planners which detailed activities they would like to do each week, and these were put together in collaboration with people.

People had dedicated staff who took part in activities with people each day. People were regularly accessing the community and socialising in a local building the provider had purchased to use as a hub for people to socialise in with other people from their other services. We saw records which indicated trips out were being offered to places such as Blackpool illuminations. People’s sexuality and sexual needs were not discussed in the service and care plans did not contain information relating to people’s individual preferences in this area.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People felt staff listened to them. We observed staff responding to people’s needs by supporting them with things where required. The registered manager told us how they could use and access communication tools to communicate with people who may find it difficult to communicate verbally, though no one currently required this type of support.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff feedback about wellbeing was generally positive. One staff member said morale was, " Pretty good." Various policies were in place to support staff wellbeing.

Staff were able to raise concerns in various ways should they have any and through various channels. Staff health was considered as part of the recruitment process through completion of health questionnaires; this helped the management team accommodate any specific needs staff may have.