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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF | 83.33 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People told us they trusted the dentists and staff and they felt safe and well cared for by the team at the practice. Discussion with the practice manager and staff showed they had some understanding of who to inform if they had a concern that a patient was at risk of abuse or was suffering abuse.

We were told that the practice treated adults and children. We saw that there were safeguarding policies in place. The practice had a copy of the Department of Health's document "Child Protection and the Dental Team". Training records showed that staff had undertaken training in relation to the Safeguarding of Adults and Children from abuse and staff confirmed this. The staff had also completed Mental Capacity Act 2005 and Deprivation of Liberty safeguards training in the past year. Staff were aware of the procedures for dealing with physical and verbal abuse from patients and their representatives. We were told that any such event was rare. This meant that people were protected from abuse, or the risk of abuse and their human rights were respected and upheld.

We saw that all staff members had Criminal Record Bureau (CRB) checks prior to commencing work. This was to ensure their suitability to work with vulnerable people.

There had been no safeguarding referrals made by the practice since they registered with the Care Quality Commission. The practice manager was clear about her role and responsibilities in the event of abuse being suspected.