Turret Orthodontics Practice

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site assessment on 2 April 2025.

We found the practice had met regulations. Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation, but improvements could be made to ensure the provider consistently follows their recruitment policy.

There was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

The practice is in Sale, Greater Manchester and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 5 treatment rooms. The total number of staff was 18.During the assessment we spoke with 2 orthodontists, 1 dental therapist, 3 dental nurses, 1 administrator, 1 receptionist, 1 business integration manager and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment.

People's experience of this service

Prior to our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we saw patient feedback from a further 29 patients, who had left online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “I’ve enjoyed the service I have received from Turret orthodontics. They've always been polite, courteous and run roughly on time. They took a lot of time to explain the process and my treatment schedule. There was plenty of opportunity to ask questions” and “My son is a patient with Turret Orthodontics and have had a great experience”.

Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.