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Archived: Circle of Care Service, Haringey, London

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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 9 February 2012
Inspection Report published 9 February 2012 PDF | 63.75 KB

Overview

Inspection carried out on 5 January 2012

During a routine inspection

This is a new agency, only fully operational since September 2011 (although it began operating in May 2011). At the time of the visit, seventeen people were receiving domiciliary care from the agency's care workers.

People spoken to were very positive about the service, indicating that they were provided with the care that they needed, and were given choices about the support they received. They had formed good and supportive relationships with staff and management. One person told us ‘they always keep me informed if there are any changes,’ and another said ‘they are excellent – really on the ball.’

However some improvements are needed regarding recruitment procedures, staff supervision and training, quality assurance and record keeping, to ensure that people are provided with the highest possible standard of care and support.