- Dentist
Castle Dental
Assessment report published 29 November 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 October 2025.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Castle Dental is in Castle Maltings, Stansted, Essex and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 4 dentists, 5 dental nurses including 1 trainee dental nurse, 3 dental hygienists and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses including the trainee dental nurse, 1 dental hygienist and the receptionist.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
On the day of our inspection, we spoke with and saw patient feedback from 5 patients, we also reviewed patient feedback routinely collected by the practice. Patient feedback provided a wholly positive view of the dental team and care provided by the practice.
Comments included, “Excellent facilities, helpful personnel and great dentists” and “My dentist is a hero of a man always looks after my wellbeing and really cares.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. We were told “I was delighted to get a same day appointment” and “Thorough and reassuring, always very efficient and friendly.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. We were told “Excellent hygienists, staff are amazing, excellent service.”
The practice shared patient feedback with the team. The practice provided a compliments book where patients could add any comments they had about the practice. We noted this had been populated with wholly positive comments and pictures from patients and their families. Staff described how they would review and discuss this and the impact the positive feedback had on their daily wellbeing. We were told that where suggestions had been made, appropriate action would be taken. We were told “Issues and concerns are never left unheard.”