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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF | 71.91 KB

Overview

Inspection carried out on 26 November 2013

During a routine inspection

We spoke with five people who visited the practice on the day of the inspection. They all said that they had been visiting this practice for a number of years and that they were very happy with treatment they received. One person said, "The staff are very welcoming. I use to be fearful of dentists but I like coming here. They make you feel at ease." Another person said," I like coming to this practice because the treatment is very good. The dentists discuss my treatment plan with me. I have no complaints. I would recommend to others and I have recently recommended it to my son."

We found that the provider was meeting the standards we had inspected. People had been provided with information about the service, opening times, various treatments and the costs. People's privacy and dignity had been respected. People had been involved in the decisions about their treatment. There were systems and procedures in place to control the spread of infection. We noted that the staff had been provided with relevant training for the work they performed. There were systems in place for assessing and monitoring the quality of service.