- Homecare service
Surrey Homecare
Assessment report published 6 November 2026
Contents
Ratings
Our view of the service
Date of assessment 24 September 2026 to 23 October 2026. The service supports older people and people living with dementia.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Staff were recruited safely and received a range of training relevant to people’s needs. People’s medicines were managed safely. People were kept safe from abuse.
Staff worked well together and with other professionals. Outcomes were monitored and people received good care. Care was evidence based and in line with best practice guidelines.
Staff felt well supported, both professionally and personally. There was detailed information in care plans about people’s social, cultural and religious needs.
There were numerous examples of where the provider had gone above and beyond to deliver person-centred care and support. The service was flexible and responsive.
Staff were knowledgeable about barriers people faced and worked creatively to overcome these.
There was a clear governance structure in place; the service was well managed, and staff were clear about their roles. Feedback about management was positive and management had genuine care and passion for people and the service. Staff felt able to speak up and raise any concerns.
People's experience of this service
We received feedback from 4 relatives. Relatives were happy with the care provided to their family member. They told us staff came on time and stayed for the full duration of the visits. Relatives said care plans were a true reflection of people’s needs.
Feedback indicated that people’s care needs were thoroughly assessed and that people were involved in the planning of their care. Comments from relatives included, “We are delighted, it is working very well” and “Staff are getting on well with [family member].”
Relatives knew who the manager was and felt they were responsive and communicative.