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Archived: Arta Dental Care

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF | 82.15 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 8 August 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider did not have effective systems to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We looked through the practice ‘clinical governance’ folder. We saw that no policies had a review date attached to them. This meant that there were not systems in place to review policies to determine if they were current with latest relevant best practice.

There were no audits in place that related to infection control or staff recruitment. The practice manager was unable to show us any further practice audit documentation.

The practice had a complaints policy which was displayed in the waiting area. The practice manager informed us that no complaints had been received at the practice.

In the reception area we saw that there was a satisfaction survey available for patients to complete. We looked at the most recent results from the information collected and it was positive. There had been no adjustments made to the running of the practice as a result of the survey.

Staff meetings were not held at the practice. The practice manager informed us that the small team worked closely together and communication worked effectively.

We saw there were processes in place for the recording of accidents and incidents within the practice. There had not been any recent accidents or incidents recorded.

We were shown evidence that all major equipment and services had regular maintenance checks. For example, we saw recent electrical testing had been undertaken by an external contractor.