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Archived: Arta Dental Care

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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF | 82.15 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 8 August 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The practice was accepting new patients and we saw that initial consultations were usually offered within one week. One patient told us, “I have been coming here for many years and never had a problem getting an appointment.” We saw that once patients had been seen by the dentist they were encouraged to book a follow up six monthly appointment. We saw patients had been telephoned the day prior to their appointment to remind them of their booking. On the day of our inspection we saw that patients were seen by the dentist in a timely way.

We looked at four treatment records. Patient’s records contained dental and medical history. Within the treatment plans we saw that patients received regular examinations of their oral cavity and these were recorded in their notes. One patient we spoke to told us they had been advised by the dentist to seek advice from their GP relating to a sore on their lip. The patient told us that their GP had referred them to a specialist for further medical investigation.

There were arrangements in place to deal with foreseeable emergencies. The practice had emergency equipment available in a cupboard in the staff room. The cupboard contained all the practices first aid equipment, emergency drugs and oxygen. These were checked on a monthly basis and were seen to be in date. We saw evidence of all staff having undertaken First Aid training.

We saw that there was an emergency evacuation procedure in place and staff we spoke with were familiar with the procedure and what they had to do to evacuate the premises safely.