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Archived: Home Instead Senior Care Also known as Silver Lining Care Services Limited t/a Home Instead Senior Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF | 80.66 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 5 March 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The service had taken all reasonable steps to identify and prevent the possibility of abuse happening and ensured staff understood safeguarding processes. We were shown safeguarding and whistleblowing policies. These were linked to the relevant outcomes in the Health and Social Care Act 2008 Essential Standards of Quality and Safety. We saw that staff had signed to say that they had read and understood these policies.

Staff we spoke with confirmed that they had received training in the mental capacity act, safeguarding of vulnerable adults and whistleblowing procedures. Training records confirmed this.

Staff described the different types of abuse to us and said they were confident to report any concerns to their manager. However, if they needed to, they would go to external agencies, such as the local safeguarding office or Care Quality Commission. They knew where contact details of these organisations were. We saw that phone numbers were displayed around the office for staff to refer to if they needed them. People had this information in their ‘service user guides’. This showed that the agency provided staff with the information they needed to raise concerns.

Each person we spoke with told us they were confident that the service would respond appropriately to any allegation of abuse and that concerns would be dealt with immediately.

People and their families told us they felt safe when staff visited them. The manager told us that new staff were introduced to people by established staff. One person told us "We know all the staff because they've been formally introduced beforehand". In this way, the agency ensured that people were never supported by unfamiliar staff and maintained a good standard of security by ensuring that only authorised personnel accessed people's homes.