- Homecare service
The Apuldram Centre
Assessment report published 4 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 29 January to 18 February 2026. The Apuldram Centre is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment 8 people were receiving the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks, amongst others, related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The assessment focused on the provider’s delivery of personal care to people with learning disabilities and autistic people in line with Right Care, Right Support, Right Culture. Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service demonstrated care and support that aligned with the principles of Right Care, Right Support and Right Culture. People experienced support that promoted independence, choice and control. Staff understood people’s communication needs and used approaches such as Makaton, a type of sign language, to enable people to express themselves. Risks were managed in a way that balanced safety with autonomy, and staff encouraged people to engage in meaningful activities that reflected their preferences.
Across the key questions, the service continued to provide good care. People were protected from avoidable harm, received effective support based on up-to-date guidance, and were treated with kindness, dignity and respect. Support was person-centred, with care plans reflecting people's needs, strengths and aspirations. The provider worked with health and social care partners to ensure people received coordinated and responsive support, and were treated with kindness, dignity and respect. Support was person centred, with care plans reflecting people's needs, strengths and aspirations.
Leadership and governance were effective, with a culture of openness and learning evident. Audits and oversight systems were in place and continued to develop, and leaders were visible and supportive. Staff felt able to speak up and reported feeling valued and well supported through training, supervision and team meetings.
The provider had taken steps to strengthen documentation, improve detail within digital support records and ensure ongoing learning from incidents and audits. Where improvements were identified, leaders acted promptly to embed changes.
People's experience of this service
People consistently told us they were happy with the support they received and felt safe with staff. Feedback described staff as kind, respectful and supportive, and people spoke positively about their relationships with the staff who regularly supported them. People said they were involved in decisions about their care, with staff taking time to listen, explain things clearly and support them to express their choices. This reflected the principles of Right Care, Right Support, Right Culture, with people experiencing care that upheld dignity, independence, and personalised support.
People shared examples of how staff enabled them to live the lives they wanted, such as supporting appointments, community activities and managing day-to-day tasks. People told us staff helped them understand information and communication was adapted to their needs.
People felt able to raise concerns, and those who did said managers listened and responded. People reported that leaders were visible and approachable, and they valued the continuity of staff the service aimed to maintain.
People were involved in reviews, and changes were explained to them in a way they understood. These improvements were ongoing and reflected leaders’ commitment to learning and development.