Melton House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Relatives told us their family members had access to health care when needed and did not experience inequalities. There were multi-disciplinary records in place and regular reviews of people’s care plans and risk assessments to ensure they were a true reflection of people’s current and changing needs.

The service continued to engage well in the safeguarding process, raising safeguarding alerts in line with the local framework, and working well with local safeguarding professionals. Any lessons learnt throughout this process were identified and shared with all stakeholders to evidence positive outcomes for people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.