22 November 2013
During a routine inspection
People told us their treatment and care needs were agreed with them before the service commenced. One person told us 'The staff went through exactly what service will be provided to me and how long the treatment will last. I fully agreed with the service and signed the consent form.' Another person told us 'They went through the consent form with me.' We found where people did not have the capacity to consent; the provider had systems in place to ensure they acted in accordance with legal requirements.
We found the provider had effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.
We found people who use the service and their representatives were asked for their views about their care and treatment and they were acted on. We reviewed several completed questionnaires and noted the responses were very positive. For example, two people described the quality of care delivered to them as 'Excellent' and 'Very good.'