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Green Lodge Respite Care Unit Good

All reports

Inspection report

Date of Inspection: 1 February 2012
Date of Publication: 26 March 2012
Inspection Report published 26 March 2012 PDF

Overview

Inspection carried out on 1 February 2012

During a routine inspection

On the day of the visit we met eight people who use this service regularly. Due to the degree of their learning disability and communication problems most people were unable to give us direct feedback about Green Lodge. However two people told us that they liked being at Green Lodge. One person said, �I like coming here because it is fun. Everything is fine.� Another said, �Green Lodge is the best.� We saw that people seemed relaxed in the company of staff and that staff treated people with respect.

We spoke to the relatives of six people who use the service. They were all positive about the quality of care provided and felt that people were safe and happy when they went to Green Lodge.

Relatives said:

�Staff have worked really hard to keep the service going in the absence of the manager. People go out a lot and they do a lot for people. The building is much more homely than it used to be and my daughter likes it there.�

�The staff are good. They look after my son well. They keep us informed of anything that happens. They take him out. It�s great. The clients seem happy. The staff are good. We are happy for him to go there. He is safe there. When we go away we can relax. Wonderful.�

�I feel that my daughter is safe at Green Lodge and there are no problems. They keep me informed and there is a communication book which they always fill in.�

�The quality assurance committee keep an eye on things. RCHL, the provider, have made a lot of improvements. The activities are good and there is a minibus to take people out. There is good contact. Staff know what help the clients� need. They want to keep on improving and are keen listeners.�

�The service has definitely improved since my son first went there. Its better decorated and more homely now. It�s nice that there is a minibus and they get out. I find them easy to approach. They give me feedback about his visits. He is safe there and I am happy and satisfied.�

�I am really pleased with the place and my son loves going there and likes the staff. Staff have always been good but it is getting better. You can rely on them. He could not say if he didn�t like it but he would refuse to go if he did not. When we take him there after a little while settles and we know that he�s okay.�