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Archived: White Bird Care and Nursing Agency

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All reports

Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 71.94 KB

Overview

Inspection carried out on 1 October 2013

During a routine inspection

People told us they were happy with the care and support they received from the staff. One person said, “The staff consulted with me, and I signed the care plans to show I agree to the care and support in the plans”.

People told us the manager made regular telephone contact with them to ask how things were going. Also the manager visited unannounced to observe and work with the support worker.

One person told us what they liked best about the agency was, “The way the staff are flexible, they work around me and what I want”. One Person said, “The staff discusses my care with me. I know what is going on. I am involved in my care”.

The people whom we spoke with told us they had never had to make a complaint. We observed the service had a complaints book in place. We observed their complaints guidelines was displayed on the notice board.

We found that people’s risk assessments were carried out and action plans were in place to minimise or reduce the identified risks.