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Archived: Grimsby Grange Good

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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF | 78.04 KB

Overview

Inspection carried out on 9 July 2013

During a routine inspection

During the inspection we spoke with people who used the service. They spoke positively about the standard of care they received. One person told us �The staff here are really nice and friendly�. Another person said �I have just come out of hospital and feel a lot better for being here.�

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We looked at five peoples� care plans and found that people were involved in decisions about their care and treatment.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We completed a tour of the premises to determine cleanliness and management of infection control. We found there were effective systems in place to reduce the risk of infection. People and relatives we spoke with confirmed staff wore gloves and washed their hands when providing care.

There were enough qualified, skilled and experienced staff to meet people�s needs. We spoke to one person who told us �Whenever I press the buzzer it does not take long for someone to come and see me.�

People were made aware of the complaints system. We spoke with one relative who told us they were confident that the provider would look into any concerns quickly. They said, �I have not had reason to complain, but would expect the manager to deal with any concern I had.�