Cygnet Joyce Parker Hospital

At our last assessment we did not rate this key question. This is the first rated assessment for this service. We looked for evidence that people were protected from abuse and avoidable harm. 

This key question has been rated as requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. Staff did not complete risk management plans for all patients. Managers had not identified all ligature risks and blind spots. We were concerned about the potential impact of patients coming to harm due to unidentified risks and poor risk management.

However, staff were now taking the emergency bag to ligature incidents. Staff were now using de-escalation techniques and only using restraint as a last resort. Leaders improved safeguarding practices. There were enough trained staff to safely care for patients. 

The service was in breach of regulations for safe care and treatment.