11, 22 July 2013
During a routine inspection
People told us the staff were very caring and friendly. Comments included, "I've used other agencies and this one is by far the best, they are always on time, they discuss my support needs with me. I have used them for 12 months and have received really good support" and "We receive the same carers who are very rarely late. X chooses where she wants to go and they are very flexible if X wants to change the visit times. I have peace of mind that X is enjoying herself and being looked after."
We found there was information and effective systems in place to help protect people from the risk of infection.
We found there were effective recruitment and selection processes in place so appropriate staff were employed to care for people who used the service.
We found the provider regularly assessed and monitored the quality of service that people receive. People felt their views were taken into account and the management were always open to suggestions.