- Homecare service
Manu Integrity Services Limited
Assessment report published 22 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 June to June 2026. Manu Integrity is a small domiciliary care agency providing personal care, to adults in their own homes in the community. At the time of the assessment, they were supporting 56 people, but not all these people received the regulated activity personal care. At the time of our assessment there were 37 people receiving the regulated activity of personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service fully applied the principles of the ‘Right support, right care, right culture’ guidance.
There were systems in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team.
Safe recruitment processes were followed, and appropriate checks had been undertaken, which made sure suitable staff were employed to care for people.
People were supported in a kind caring way that took account of their individual needs and preferences. People and their families were supported to express their views and be involved in decisions about their care.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems supported this practice.
Staff were supported to provide appropriate care to people because they were trained, supervised, and appraised. There was an induction, training, and development programme, which supported staff to gain relevant knowledge and skills.
People received regular and ongoing health checks and support to attend appointments. They were supported to eat and drink enough to meet their needs and to make informed choices about what they ate.
The service was responsive to people's needs and staff listened to what people said. People could be confident that any concerns or complaints would be listened to and dealt with.
Systems were in place that continuously assessed and monitored the quality of the service.
People's experience of this service
People and their relatives told us they were happy with the support they received from the Service. Comments included, “They [staff] know what they are doing and provide excellent support.” Another person said, “The company itself is excellent and very supportive.”
People felt safe with the staff and felt they were supported to have their needs met. One person said, “I feel safe and well looked after by the carers.”
People and their relatives told us staff were kind, caring and treated them with respect. Comments included, “The staff are kind, genuine and caring people” and “The support they provide is kind, compassionate and respectful.” Another person said, “The carers treat my [relative] with kindness and understanding.”
People felt staff were well trained and understood how to offer them support. A relative said, “If additional training is needed, the care company makes sure staff receive it.” Another relative said, “When my [relatives] needs changed, the care company made sure staff had the knowledge and training they needed.”
People told us staff were respectful and ensured their privacy was maintained. One relative said, “My [relative] is always treated with dignity and respect.” Another relative said, “They [staff] are magnificent and truly wonderful.”
People and their relatives told us staff were prompt in attending their calls and always supported them with everything they needed.
People felt confident to raise any issues or concerns with the management team and felt these were always responded to straight away. A relative said “The management team are approachable and responsive.” People and relatives shared their views about the service on a regular basis, and these informed how the provider improved the service.