- Homecare service
Archived: Keiron Starns Care Agency
Assessment report published 18 September 2025
Contents
Ratings
Our view of the service
Date of assessment 30 June 2025. The service is a supported living service providing support to adults with learning disabilities. The inspection was carried out because of the time since the last assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider had completed care plans for people they supported. These care plans were person centred and contained details of people’s needs and preferences. People told us they were supported well. We saw that staff were caring and kind and supported people in their preferred way.
However, there were areas of governance which required improvements.
We found breaches of the legal regulations in relation to safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We received positive feedback from people and their relatives. People told us they were happy and felt safe. Comments from people included “I’m happy this is my home”, “staff help me” and “I like it here”. Relatives told us that their relative was “definitely safe”, “staff know [person] well” and “I have no complaints at all”. Interactions between staff and people we witnessed during the assessment were very positive, respectful and caring.