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Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF | 83.31 KB

Overview

Inspection carried out on 5 December 2013

During a routine inspection

We undertook telephone interviews with nine people who use the service, one relative and

three reablement care staff. One person who had used the service told us, "They�ve been very good in every way, no complaints; I would be happy to have them again�, whilst another said, �I couldn�t have asked for a better team�.

People we spoke with had a clear understanding of the aims of the service and stated they were treated with dignity and respect. One person told us, �they got me back to better than I was, by the time they went I was doing things for myself.�

All the people we spoke with agreed that the workers they had come into contact with had the right skills required to support them. One person who had used the service informed us, �All were very good, they made sure I was washed and dressed and got my tablets.� A relative of a person who had used the service told us, �I hope the private team who will take over are as good as them.�

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw care plans signed by people who use the service and where people had been assessed as lacking capacity these plans were signed by their next of kin.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. Care staff received training in regard to medicines.

Carers confirmed they had received training relevant to their job role and this was observed in the training records for the service which was maintained by the learning and development team.

The provider had an effective system to regularly assess and monitor the quality of service that people received. We saw that people who use the service were given a reablement support pack containing a pre-paid customer feedback card. Complaints and compliments were noted and shared with the team.