Regional Care Peterborough

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs had been assessed and their preferences documented, and this information was used to develop their care plans. People were involved in their assessments wherever possible. When people wanted support, their family members were invited to contribute to ensure assessments reflected their needs and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People who used the service told us that staff carried out the support and care that they required and that they felt confident in the skills of the staff supporting them. One relative told us, “They shake [person] hand when coming in and when leaving. [Person] has dementia and they chat about football which they love. No concerns, we look forward to them coming in and they shower [person] and all done with a smile and dignity. [person] is safe when they are moving [person] and they also noticed that they may have a urine infection (which we found out that [person] did) and they told me and we got it sorted out.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff demonstrated how they had taken action to involve other professionals when people’s needs changed. For example, when one person had a fall, the care coordinator had made referrals to health care professionals for assessments to ensure that there changing needs could be met. One relative told us, “They treat them with dignity and they know when they are not right. For example, they were vomiting and they rang me and the hospital.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to understand and make healthier choices, while their independence and autonomy were respected. Staff provided guidance and advised people about identified risks. People were also supported to access healthcare services, such as GPs and paramedics, when required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

A member of the management team met with people at least annually to review their care and support needs and ensure they were satisfied with the service being provided. People and relatives told us that staff responded appropriately to any changes. For example, one relative told us, “[Staff treat them] with patience and dignity, their [family member] died last week and they didn’t want to get out of bed and staff were very understanding.” Another relative told us, “They love them [the care staff], especially since [family member] passed 6 months ago. They are used to them now, they wash them and even give them a decent shave.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had received training on mental capacity, and people told us staff sought their consent before offering support. Staff demonstrated a good understanding of consent and were able to explain what they would do if someone chose not to accept support. One staff member told us, “I involve a person in decision-making by giving them clear information, offering choices, listening to their preferences, supporting communication needs, and promoting their independence while following the Mental Capacity Act.”