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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 18 October 2012
Inspection Report - DC published 18 October 2012 PDF | 50.24 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, checked the provider's records, observed how people were being cared for, looked at records of people who use services, reviewed information from people who use the service, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

All of the people we spoke with made positive comments about the staff members who supported them. Comments from the people we visited or contacted by telephone included, “Carers are smashing.”

The people who spoke to us said they were confident that their care worker would recognise any significant change in their needs and would help arrange appropriate changes to their support.

Other evidence

Development, supervision and appraisal

All new staff members completed an induction training programme so they had the skills they needed to do their jobs effectively and competently. This induction also included an introduction to the job they would be doing and as part of it they shadowed existing staff members and were not allowed to work unsupervised, [shadowing is where a new staff member works alongside either a senior or experienced staff member]. The staff members we spoke with confirmed that they had received an appropriate induction and that staff training was ongoing.

The staff members had annual appraisals and regular one to one supervision meetings, [these are regular meetings between an employee and their line manager to discuss any issues that may affect the staff member; this would include a discussion of ongoing training needs].


The agency kept a record of the staff training; the database kept showed what courses each staff member had undertaken and when. Staff members had received training in areas such as safeguarding and moving and handling. The staff members we asked said that they were receiving regular training and in their opinion it was of a very good standard.