- Independent mental health service
Rosebank House
Assessment report published 4 November 2026
Contents
Ratings - Long stay or rehabilitation mental health wards for working age adults
Our view of the service
We assessed Rosebank House on 20 and 21 May 2026 to determine if the service had made improvements since the previous inspection. Our inspection team comprised of Mental Health Inspectors, a Medicine Inspector, an Expert by Experience and a Specialist Advisor.
Before the inspection visit, we reviewed information that we held about the provider, information received from a range of other organisations including feedback from patients
At the time of our inspection there were 9 patients, 1 patient was on long leave in preparation for discharge.
During the inspection visit, we carried out the following activities:
• spoke with 5 patients who were using the service and a carer
• spoke with the registered manager
• spoke with 10 other staff members; including doctors, nurses, prescribers and an
administrative worker
• received feedback about the service from carers
• looked at 9 care and treatment records of patients
• carried out a specific check of the medication management and prescribing practises
• looked at a range of policies, procedures and other documents relating to the running of the service.
This was an unannounced comprehensive inspection. At this inspection we assessed 33 quality statements across safe, effective, caring, responsive and well led key questions.
At the previous inspection the overall rating was requires improvement. At this inspection we found that the service had made improvements and had, met the requirements of Regulations 12 and Regulations 18 of the Health and Social Care Act 2008.
We rated the service as Good.
Since the last inspection, the service has recruited a Clinical Psychologist, Occupational Therapist and Occupational Therapist assistant, patients had access to a full multidisciplinary team (MDT).
People's experience of this service
During our discussions with patients, people consistently told us they felt safe living at Rosebank House and that staff listened to them and involved them in decisions about their care and treatment.
Patients told us they were supported to maintain and develop their independence. They could choose to eat meals prepared by the service or prepare their own meals.
People said additional support was provided according to their individual needs.
Patients reported they were able to access healthcare services, including local GPs, dentists and opticians, when required. One person told us, “I have weekly checks and observations of my physical health.”
People spoke positively about the staff team. One patient described staff as “amazing” and said they were supported to attend community activities and engage in work-related opportunities.
Another patients reflected positively on their progress, stating, “I have come a long way thanks to the staff at the service.”
Patients told us they were able to contribute their views through monthly community meetings. They were aware of how to raise concerns and said complaint forms were available from the nursing office.
We were informed the patients lead was involved in clinical governance meetings, demonstrating a commitment to co-production and patient involvement in service development.
People had access to their own bedrooms and were encouraged to personalise their living spaces. One patient showed us personal items displayed in their room, including an Arsenal poster, and told us they valued having their own belongings around them.
Patients described the environment as comfortable, stating that the lounge was quiet and provided a relaxing space. They also told us there were suitable areas available for meeting visitors and that they could access the internet via their mobile phones.
Feedback regarding staff was overwhelmingly positive. Patients told us staff were respectful and polite and only entered their rooms when requested. One patient said, “It's all good here. They are respectful and polite. Staff come in on my request.” Another said, “Great management. I am listened to more here, I feel involved in everything. I feel I have made a lot of progress here.”
However, not all feedback was positive. One patient told us they were “not always consulted with changes”, providing an example of personal items being removed from their room without prior discussion. Another patients could not recall whether they had received information about the service when they were admitted.
Patients told us they were able to maintain contact with family members, although visits did not always occur due to family members living some distance away and having other commitments.
People described taking part in activities that supported their wellbeing and recovery. One patient said they exercised regularly, worked on keeping fit and found these activities beneficial to their recovery.
They told us they had access to laundry facilities and felt their personal possessions were safe.
Whilst some patients were involved in community activities and work-related opportunities, one person told us they were not currently engaged in education, employment or volunteering.
Patients were aware of the complaints process and told us they would speak with the manager or raise concerns during community meetings if necessary. However, one patient felt the service had not listened to them when they had previously made a complaint. This indicated the service should continue to ensure people feel their concerns are heard and responded to effectively.