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Archived: Allied Healthcare - Lancaster

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 17 July 2013
Date of Publication: 14 August 2013
Inspection Report published 14 August 2013 PDF | 78.14 KB

Overview

Inspection carried out on 17 July 2013

During a routine inspection

We spoke with a range of people about the agency. They included the manager, staff, relatives and people who received a service. We also had responses from external agencies including social services. This helped us to gain a balanced overview of what people experienced using Allied Health Care.

People who used the service told us the agency provided a good service. Comments included, “They are definitely the best. Always on time and the staff know what they are doing.””

People told us they had received a visit from the manager of the agency before the service commenced. This was to introduce themselves and carry out an initial assessment. They told us their needs had been discussed and they had agreed with the support to be provided. They told us the staff provided sensitive and flexible personal care support and they felt well cared for.

We found that there were enough skilled and experienced staff so that people had their care delivered at the right time, usually by the same people and in ways they wanted. One person said, "Whenever they can they try and keep the same carers for my relative. It does help build a relationship.”