Shine Partnerships

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At the last inspection this key question was rated good. At this inspection, the service has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and relapse plans with them. People told us they participated in initial and ongoing assessments. Records were person centred and reflected what was important to the person.

The registered manager told us they ensured each person’s needs were assessed before they moved into their home. Initial assessments were comprehensive, covering all aspects of the person and the care and support they required.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There was a collaborative approach in supporting people’s care needs. People’s care records confirmed referrals to external health and social care professionals were made when required and in a timely manner. Care records confirmed recommendations made were implemented.

Systems and processes were in place to share information with internal and external health and social care professionals. Information sharing was positive and supported effective working across organisations. This ensured continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People told us they were supported to access a range of health care professionals.

Care records contained detailed information about people’s mental and physical health conditions and how these might affect people.

To support people with maintaining good physical health, their weights and blood pressure were monitored monthly. People were also supported to medical appointments if needed, but most people were able to manage their health themselves.

External professionals said the staff and registered manager collaborated very closely with them and communication was good.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they were consulted by staff in all aspects of their care and support, and their choices were respected.

The provider met the requirements of the Mental Capacity Act 2005 (MCA). People told us staff asked for their consent and involved them in decisions about their care and support.

Staff were knowledgeable around the principles of the MCA. They were able to give examples in relation to this. They told us they always sought consent before supporting people.