- Homecare service
Right at Home Eastbourne
Assessment report published 15 July 2026
Contents
Ratings
Our view of the service
Date of assessment 1 June to 8 June 2026.
Right at Home Eastbourne, is a domiciliary homecare service providing personal and social care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided. At the time of this assessment the service was supporting 98 people, 70 of whom received the regulated activity of personal care in their own homes. At the time of the assessment, care and support was given to older and younger people with physical care needs, mental health needs, autistic people and people with a learning disability.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found autistic people and people with a learning disability received support from a small staff team who knew them well and had received extra training to provide the appropriate support.
The service was last inspected in 2018 and rated Good. This inspection was planned and undertaken due to the age of the rating. At this inspection, the rating of the service has remained Good.
People were supported by a staff team trained in all key areas who had the skills to provide the care needed to people safely and effectively. People were safe and protected from risks and harm that could be avoided. Staff had been trained in infection prevention and control and in the administration of medicines. The service managed care visit times and continuity of carers attending the same people however, some feedback from people re consistency of carers was shared with the provider.
A pre-assessment process was undertaken before anyone new started being supported by the service. People were supported by the service and liaison with other professionals was positive, resulting in a good standard of care for people. Staff had been trained in mental capacity awareness and knew the importance of gaining consent from people.
We were told staff were kind and treated people in a dignified way, respecting their privacy and treating them as individuals according to their support needs. Independence with tasks and activities was encouraged and supported. The registered manager and wider management team had a strong ethos of supporting staff being mindful of their welfare and any caring or other needs they may have.
Care was person centred in terms of delivery from staff. People and their loved ones were able to raise concerns, issues or complaints and told us they were confident that the service would respond in a timely way. People were supported with communication, and staff knew people well and were aware of people’s preferences, likes, dislikes and preferred routines. People were treated fairly and all of their needs were met regardless of their background, culture or religious beliefs.
The registered manager was approachable and available to people, and the wider management team supported with receiving calls from families and arranging care visit times. The registered manager maintained oversight of the service through an efficient auditing process. There was a culture of continuous improvement and learning at the service. The service supported a diverse staffing team where people from different cultures and backgrounds and beliefs were supported and respected.
The provider prioritised staff wellbeing and worked in partnership with external agencies to support people to receive coordinated and holistic care.
People's experience of this service
People told us they felt safe during care calls and that they were encouraged to complete tasks themselves to maintain levels of independence. People and their loved ones were involved in the pre-assessment process and regular reviews of their care needs thereafter. Some people were supported with decision making but consent was always sought before staff began a task or activity. Staff treated people with kindness and compassion and responded to their needs. Comments from people and their relatives included, “Caring staff, kind and respectful,” “Always friendly and caring,” “nice bunch of carers, always a smile,” and “100% happy with them.” A relative told us, “Can’t fault their care.” Care was person-centred and tailored to meet people’s needs and wishes. People told us they could speak up and raise concerns if they had any.