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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we have gathered about Trinity House Annexe, looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012 and observed how people were being cared for. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard

Reasons for our judgement

We observed positive interactions between staff and people using the service. People told us that staff were approachable and easy to talk to. One person described living at the home as being “like a big family.”

The manager told us that staff had regular supervision and appraisals, which was confirmed by staff and records. The staff induction included areas such as the service ethos, health and safety, care plans, training needs and meeting people who use the service.

Staff felt supported to carryout their role and told us they were able to approach the manager about any concerns knowing this would be acted on. We were shown records of team meetings, which indicated staff involvement in discussions about their support needs and those of people using the service.

Staff training records showed that they had completed mandatory training that included basic first aid, health and safety and administering medication with refresher training planned for next year. Staff had completed a National Vocational Qualification in Health and Social Care and leadership management training for senior staff. We saw from records that they were supported to take accredited training and other learning and development opportunities relevant to their roles.