Beeton Grange

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed people were treated with dignity and respect during the assessment process. We observed staff listening to people and responding to their needs quickly. Staff described a positive atmosphere at the service and working at the service was like ‘being part of a family’. Staff and service users interacted well together and respected each other.

A relative described the kindness of staff, not just to their loved ones but to themselves. They told us, “[Name of staff] has been exceptional. They spent a lot of time talking with me and I appreciated their help.”

During the assessment, a Multi-cultural Day took place, to celebrate the diversity of people living at the service and the staff who supported them. The national flags of the 8 countries and food from each nation were freshly prepared by chefs in the kitchen area. Pamphlets were given out containing the national anthem of each country.

A relative told us, “The staff are friendly and polite. I have no complaints, [person’s name] gets the right care, they are happy.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by staff who understood their individual needs and preferences. For example, staff were able to describe how they supported people, recognised their individual routines and what worked well for them. A member of staff described in detail the importance of a particular routine for 1 person and the impact on them if this routine was not followed. People’s personal, cultural and religious needs were understood and met and this was well demonstrated during the celebrations held on the ‘Multi-cultural day’ which we observed during the assessment.

Although staff spoken with were aware of people’s individual communication needs and their background, people’s life history and communication care plans had not been transferred onto the electronic care planning system. We were told plans were in place to transfer this information from paper records in the coming months.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have choice and control over their own care and treatment. People were supported to maintain relationships with friends and family and have access to support networks that were important to them. A relative described how a member of staff had supported them to understand what their loved one’s medical diagnosis meant for them on a day-to-day basis.

We heard other examples where staff worked with people and their loved ones in order to maintain and strengthen family relationships.

Staff described the positive impact the improved environment had on people’s daily lives. They told us people were keen to have their friends and loved ones visit them now, as their living environment was so improved.

Staff supported people to wear clothing of their choice, that was culturally appropriate. Prior to the multicultural day celebrations, staff took some people to purchase new outfits. During the day of the celebrations, people dressed up and proudly showed their new outfits and jewellery. Some had been supported to have their hair and make-up done and it was clear their involvement in these celebrations was joyful and inclusive.

Notices were placed in communal areas regarding activities outside the home. People had been asked where they would like to visit next and were looking forward to an upcoming day trip to Blackpool.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff respond to people’s needs and requests for support in a timely manner.

People were given the opportunity to share their views at weekly meetings. The content of these weekly meetings reflected the needs of those attending. Staff were alert to people’s care needs and we observed them taking time to communicate with people and ensure they understood their preferences.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider had a number of systems in place to support the wellbeing of staff and acknowledge their contribution to the service. A voting scheme was in place for ‘staff member of the month’ and a rewards system for long-service employees. The regional manager told us, “On ‘Lifeways Learning’ staff have access to a multitude of learning that is linked to wellbeing.” Staff told us they felt valued by management. Action had been taken to ensure night staff had access to the same levels of support as day staff.

A member of staff told us, “I had supervision last month. All [named management] are approachable if I need to speak to them.”