Penniston Barn

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.

At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and compassion. Throughout the inspection we observed warm and caring interactions between staff and people using the service. Staff knew people well and demonstrated a good understanding of their individual needs, preferences and communication styles. They responded sensitively and appropriately to people's needs as they arose.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.People were supported to do the things they wanted to do when they wanted to do them. Activity plans were individualised and reflected people's interests,preferencesand goals. People had been involved in developing and reviewing their plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices about their daily lives and maintain as much independence and control as possible. One relative said, “The home has helped [Relative] develop skills e.g. mops her floor, hoovers, gets involved with washing their clothes, peels potatoes and loves baking and cooking.”

The provider listened to and understood people's needs, views and wishes. Staff responded promptly to people's needs and took action to minimise discomfort, anxiety and distress. People received their prescribed 'when required' medicines appropriately to support their wellbeing. Staff knew people well and demonstrated a good understanding of their preferences, communication styles and behaviours. This enabled them to anticipate people's needs and respond proactively to help reduce situations that may increase emotional distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt well supported and confident they could raise any concerns. Staff told us they were encouraged to develop further and many staff were in the process of completed further qualifications.