- Homecare service
Home Instead Central Hemel Hempstead & Chilterns
Assessment report published 18 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 17 February to 22 April 2026.
Home Instead Central Hemel Hempstead Chilterns is a care at home service registered to provide personal care to adults in their own homes. People using the service may have learning disabilities, physical disabilities, mental health needs, sensory impairment or be living with dementia.
We completed this announced assessment due to the length of time passed since our last inspection. The last rating for this service was Good (published 03 January 2018), following this assessment the rating remains Good. We looked at all quality statements under the 5 key questions.
At the time of this assessment, there were 105 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was supporting people with a learning disability, however none of the people were receiving personal care. The provider had regard to ‘Right support, right care, right culture.’
People, relatives and staff offered positive feedback about their experiences of the service. People’s care preferences were known, and their support was tailored to their individual needs as individuals. Robust assessments and reviews were completed, and people and their relative’s input was reflected throughout care records.
The provider used quality audits and surveys to have oversight of the service. People, relatives and staff knew how to give feedback and confirmed they were provided with frequent opportunities to do so.
People received care from sufficient staff, who knew them well and who provided timely care visits. Systems were in place to ensure staff were appropriately recruited, trained and supported.
Staff delivered personalised care and support based on people’s assessed needs and preferences. Risks to people’s health, safety and wellbeing were effectively managed. Information regarding changes in people’s needs, incident and accidents, and any feedback following events was shared via consistent communication.
We received positive feedback about the registered manager and senior staff, with staff describing them as approachable and supportive. The registered manager was responsive to feedback during the assessment and demonstrated a positive approach to learning.
People's experience of this service
Feedback from people and relatives about their experiences was positive.
People and their relatives described staff as kind, respectful, friendly and helpful. Some people commented that they had built good relationships with staff and looked forward to their visits. Relatives also told us staff treated people with dignity and respect and supported them to remain independent in their own homes. There were no concerns shared with us with regards to risks to health, safety or wellbeing. Comments included, “They (staff) are brilliant” “I would say they are all caring, I have never met one that was not nice” “I couldn't speak better of them” and “we do feel very lucky to have them.”
People felt listened to and were involved in planning and agreeing how their care should be delivered. People told us they were involved in decisions, and care was provided in a way that respected their routines, preferences and wishes.