- Residential substance misuse service
The Haynes Clinic Limited Also known as Chicksands
Assessment report published 2 March 2026
Contents
Ratings - Residential substance misuse services
Our view of the service
We assessed The Haynes Clinic on 15 December 2025.
The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People engage in 1 to 1 therapy, family relationship groups and group therapy sessions. People self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with people and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.
The Haynes Clinic is registered with the Care Quality Commission to provide:
Treatment of disease, disorder or injury
Accommodation for persons who require treatment for substance misuse.
We assessed the service to review the progress made against the warning notices that were served on the provider following the inspection in July 2025. We found that the service had made some improvements but had not fully met the actions of the warning notices.
Following the inspection visit on 15 December 2025, the CQC sent a Letter of Intent to the service. A Letter of Intent means CQC considered using potential urgent enforcement action. We asked the service to respond and submit an action plan as to how they would improve the quality and safety of care. The service submitted their action plan and volunteered to pause admissions until the within the required timeframe. Following review of the action plan the CQC were assured enough to not use urgent enforcement action.
At this assessment we identified breaches of regulations: 12 Safe Care and Treatment and 17 Good Governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke with 4 people using the service who provided positive feedback about the service and staff.
People told us that the counsellors were helpful and they felt they were getting the support they needed. They told us that they had not experienced any concerns they had needed to raise with the service but knew who to speak to if they did.