Castleford Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to have their say at regular meetings and were supported with pictures to communicate where needed. During a ‘resident of the day allocation’ people were encouraged to spend time with staff and review their personal information to ensure it was up to date and reflective of their needs, wishes and preferences. A hairdresser regularly visited the service. There were good interactions with staff and people. Staff offered choices and adapted communication according to people’s needs. People and relatives were encouraged to be involved in how the service was run. The provider sent out surveys and held meetings to capture feedback. Care plans offered insight into how to care for each person’s holistic needs.

The service did not always ensure people had access to call bell systems to request staff to respond to their needs. On our first visit to the service some call bells and sensor mats were not working at the service. This impacted people being able to call for assistance from staff and did not always allow staff to respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. However, we raised this concern following our first visit and when we completed a second visit, all call bells and sensors were in use and working. The manager had introduced a new daily checklist to complete checks of call bells and sensors to ensure they were working.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.