Oakleigh

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had a strong focus on continuous learning, innovation and improvement across the organisation and local system. They always encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

Understanding people’s complex needs using detailed, historical, trauma-informed and personalised assessments enabled Oakleigh staff team to enhance people’s quality of life. For example, with the support of the national provider and internal positive behaviour support leads, a staff member had learnt sign language. This now continued to be learning for all the team which had enabled a person to enjoy deeper communication. As staff told us, “We have unlocked their humour”. The person was enjoying teaching others at Oakleigh, and the staff member was signing for local theatre productions with plans to share learning further. Behavioural analysis showed a marked improvement linked to better communication. Another person with very complex needs had been able to communicate and pre-empt behaviours that could be challenging by being encouraged to talk about their feelings with staff they had bonded with. They had shown thoughtfulness and insight into their mental health with support from knowledgeable staff. This had enabled them to regularly access the community with success.