St Mary's Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff treating people with kindness and compassion and maintained their dignity. Interactions we saw were respectful and caring, and staff showed warmth in the way they supported people.

Relatives we spoke with said the staff were friendly and caring. A relative said,“Their body language is very positive. They put their hands out to the residents, and the residents put their hands back in return.”

One person told us,“The staff are good here.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Each person had their own separate accommodation. We observed people’s rooms had been personalised with items which were important to people. For example, pictures of families, books and ornaments.

Care plans contained information about people’s back grounds and histories. For example, we saw plans which identified things which were important to the person, these included hobbies and favourite musicians.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

There were activities at the service. The activity planner identified one activity a day, including quizzes, cards, movies and music. We observed musical entertainment. We found there was no opportunity for people to accessor to be part of their community. One relative told us,“There could be better links with the local community. The home is very isolated.”

We raised this with the leadership team, they were aware of the need for expanding their activities, which they had begun developing. Improvements needed to be made for people to be part of their local community.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding promptly to call bells and when people asked for assistance, which ensured people’s needs were met in a timely manner.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff enjoyed their job roles and told us they felt well supported by the management team. Staff were supported to develop through training and supervisions enabling them to have discussions about their job roles and any help they may need. Staff we spoke to told us they felt supported by the leadership team.