- Care home
Brighstone Grange
Assessment report published 10 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 15 to 29 October 2026. Brighstone Grange is a residential care home providing support to older people, including people living with dementia. Overall, people received good quality, person-centred care and support. People felt safe and were supported by staff who knew them well and understood their individual needs, preferences and what was important to them. Staff supported people to maintain their independence, make choices and continue interests, relationships and activities which were meaningful to them.
People received support with their health and wellbeing, and staff worked effectively with health and social care professionals when people's needs changed. Staff were kind, compassionate and respectful, and there were warm and positive relationships between people and staff. Activities and opportunities were tailored around people's individual interests and experiences.
The service was well-led by an approachable and supportive management team. Governance systems monitored the quality and safety of care, and the registered manager was responsive when areas for improvement were identified during our assessment. There was a positive culture of learning and improvement. Although we identified some areas where the environment could be improved, the registered manager took prompt action to address these.
People's experience of this service
People spoke positively about their experience of the service and told us they felt safe and well cared for. One person said, “Staff are wonderful, very kind, very considerate and look after you well,” and told us they were “very grateful to come to the home.” Another person said, “The staff are good and they have time for people.” A visitor described their friend as “happy and well cared for.”
We observed warm, relaxed and respectful interactions between people and staff. Staff knew people well and interactions demonstrated genuine familiarity and affection. For example, 1 person who had been dozing became alert, smiled and laughed when a staff member came into the room and sang to them. We also observed staff supporting people in ways which maintained their independence, including supporting 1 person at lunchtime so they could continue to feed themselves.
People were supported to make choices, maintain relationships and take part in activities and opportunities that mattered to them. People spoke about visits from musicians and animals, attending a choir and enjoying the home's surroundings. One person summed up their experience by telling us, “I’m very lucky to be here.”