- Care home
Wadhurst Manor
This care home is run by two companies: Barchester Healthcare Homes Limited and Scarborough Hall Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 30 July 2026
Contents
Ratings
Our view of the service
Date of assessment, 13 July 2026 to 21 July 2026.
Wadhurst Manor is a purpose built care home, providing nursing and personal care to both older and younger people with physical frailty, some of whom were living with dementia. The home is registered for up to 65 people. At the time of the inspection there were 65 people living at the home.
Wadhurst Manor is operated by two companies: Barchester Healthcare Homes LimitedandScarborough Hall Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
We undertook this comprehensive inspection due to the age of the rating. Wadhurst Manor was last inspected in February 2019 and rated Good. At this inspection the rating has remained Good.
People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. The provider had liaised with external health professionals to provide joined up care and treatment for people. This had promoted safe transitions for people moving between different services. People received safe care and staff managed risks safely, responsively and effectively. Staff and management knew people well and received an induction, training and support that enabled them to manage people’s health and social care effectively and in a responsive way. Staff were recruited safely. The home was clean and well maintained and provided a comfortable and safe environment.
People enjoyed their meals and were supported by staff to follow a healthy lifestyle. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. People were encouraged to remain as independent as possible and there was a dedicated activity team that worked alongside the care team to promote mental and physical well-being.
Care plans and risk assessments were person centred. Documentation was reviewed regularly. This ensured staff had access to relevant information about people and their care needs. People received end of life care because staff were knowledgeable, fully trained and caring and had ensured that families were kept fully informed and involved. Systems were in place that allowed people, relatives and staff to speak up and have their voices heard.
There was a positive culture of transparency, learning, improvement, and innovation embedded within the service. Staff spoke positively about their working environment, and partners consistently described strong, collaborative working relationships with the management and staff team.
The provider had governance systems in place that identified and acted on areas requiring improvement. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.
People's experience of this service
People were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. One person said, “I feel safe, they check on me, I have a bell if I need to see someone, and all in all, I am well looked after.” Another person said, “Can’t fault the care, amazing staff, lovely food and gardens.”
People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “Very kind, very caring, they know how to look after me.”
People described how staff treated them kindly and made sure any personal care was done sensitively, protecting their privacy and dignity. One person said, “It worried me, I would lose my independence and my dignity, but they encourage me to be independent, treat me with respect.”
Staff promoted people’s independence, for example, supporting people to go out in the community. One person told us, “I go out on my own, I have my wheelchair, they make sure I check in but don’t restrict me in anyway.”
People also told us, “I still have a life, we do exercise classes, go out on trips and have entertainers come in, pretty good life,” and “It’s a different way of living but I am content here, safe so my family don’t worry about me.”