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Archived: Allens Mead Good

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

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Inspection report

Date of Inspection: 4 April 2012
Date of Publication: 9 May 2012
Inspection Report published 9 May 2012 PDF | 47.91 KB

People can be confident that, if the person in charge of the service is away, it will continue to be properly managed (outcome 27)

Meeting this standard

We checked that people who use this service

  • Can have confidence that, if the person(s) in charge of their service is absent, it will continue to be properly managed and be able to meet their needs.

How this check was done

Our judgement

The provider organisation submitted only some of the required information requested for the requirements relating to notifications of absence for the registered manager.

The provider was meeting this standard.

User experience

We spoke with people using the services but their feedback did not relate to this standard.

Other evidence

At our last inspection on the 1 December 2011 the provider organisation failed to provide required information relating to notifications of absence for the registered manager. The provider wrote to us and told us that the absence would be covered by the deputy manager who was undertaking Level 5 Diploma in Health and Social Care. However, they did not clearly identify the proposed length of absence for the registered manager and the associated reasons for this.

We have made further requests to the provider to be kept up to date of the situation in order to ensure the service is being effectively managed in the absence of the registered manager.

At the time of our visit we were told that the deputy manager, who was still covering the absence of the registered manager, was on leave. We were told that the management of the service was being covered by a senior care worker who was acting up into the manager’s role. We had not been informed of this change of management arrangements for the service prior to our visit.

The provider may find it useful to note that at the time of writing this report, we have not been provided with of all of information required regarding the registered manager’s absence and management arrangements.