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Archived: Allens Mead Good

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All reports

Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF | 87.84 KB

Overview

Inspection carried out on 27 March 2013

During a routine inspection

We observed one service user being encouraged to be independent and we noted that staff treated service users with respect. Comments received from the service user included "I am happy here.. the staff are very nice".

We found that care was planned and delivered in such a way that it met the needs of individual service users.

Medications were stored and managed appropriately so people were protected from the risks of harm caused by medicines.

Overall, the property was in a good state of repair although the lounge ceiling had sustained water damage; the manager assured us that the damage would be repaired once the ceiling had sufficiently dried. We saw that stairs leading from the ground to first floor did not have a hand rail. This posed a risk to service users with poor mobility We found that one service user had recently fallen on the stairs. We have asked the provider to review the stair cases and to install hand rails where necessary to ensure the people are protected from the risk of harm which are associated with the layout and design of the property.

We found that there were sufficient staffing levels and staff had the appropriate skills to meet the needs of people using the service.

There was a system in place for seeking the views of people who used the service in order that the quality of care could be improved.

We found that the service was not always learning from incidents and they were not always taking action to reduce risks to service users.