Woodley Village Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Woodley Village Surgery made sure people could access the care, support and treatment they needed when they needed it.

The service performed in line with local and national averages in the results of the 2026 National GP Patient Survey in relation to overall satisfaction because 79% of respondents to the survey described their overall experience of this service was being good, compared to a local average of 79% and a national average of 77%.

The service performed better than both local and national averages in the results of the 2026 National GP patient survey in relation to access. For example, 93% of respondents said they found it easy to get through to this GP practice by phone, compared to a local average of 63% and national average of 58%.

The service also performed well in relation to patient choice and continuity of care because 94% of respondents said they usually saw or talked with their preferred healthcare professional when they would like, compared with a local average of 43% and national average of 42%.

This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website.

In response to feedback from people who used the service, staff had made changes to improve access. This included increasing the length of routine appointments from 10-minutes to 15-minutes.

This provider assessed that telephone access to an on-the-day appointment was important to patients and so put systems in place to support the process. The result is that most on the day appointments continue to be through speaking with a receptionist.

Most routine appointments were made on-line as this was the patients preferred route for those appointments.

The practice is in a three-storey purpose-built NHS health centre building. There is a car park and access to the building is level. The doors into the building are automatic. There were two lifts available for patients who cannot use stairs.

Woodley Village Surgery offices and treatment rooms is on the first floor of the building. Where required a treatment room is available on the ground floor.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address any local health inequalities.

Staff understood the importance of providing an inclusive approach to care and adjusted support to meet people’s experience and so improve outcomes. For example, staff described action taken to make the environment more child friendly during the childhood immunisation clinics. This included providing distractions such as colouring books and crayons and screening children’s programs on the television. Children were also awarded by being given a sticker to celebrate their achievement.

Staff followed processes to ensure people could register at the service, including those in vulnerable circumstances such as homeless people and Travellers. Staff used systems to capture and review feedback from people who used the service, which included those who did not have access to the internet.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.