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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF | 74.57 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 October 2013, talked with people who use the service and talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw that treatment plans were based on a full mouth assessment that included the length of time until next visit.

Medical histories and risk assessments for patients were reviewed at each appointment.

We saw records that showed staff were appropriately trained to deal with medical emergencies that might occur within the practice, including dealing with a collapsed patient.

We saw that emergency drugs and equipment (including oxygen) and a defibrillator were regularly checked and recorded, and was available within the surgery at all time.

The dentist and staff in the practice were kept up to date in all aspects of dentistry by means of Continuing Professional Development (CPD) from sources such as the General Dentist Council (GDC) and the British Dental Association (BDA)

Patients we spoke with told us that they are able to get treatment when needed and that they understood their treatment plan, costs and what will happen after their appointment.

We received comments such as "When I first came here I had a mouth full of blackened stumps the dentist not only saved them but made it possible for the first time in my adult life to smile." Another patient told us "She is not just a dentist, she takes her time to explain what she is doing then checks the glands, the mouth everything. I have finally found a dentist that goes the extra mile."