You are here

Archived: Andrews Dental Care

All reports

Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF | 74.57 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 October 2013, talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

Patients who used the service were given appropriate information and support regarding their care or treatment, they understood the care and treatment choices available to them. Patients expressed their views and were involved in making decisions about their care and treatment.

One person told us "The dentist always treats me in a way I would want to be treated, carries out a full examination, tells me the cost implications and allows me time to consider before going ahead with any treatment.” Another patient commented "I would say that the service is great, the dentist has had to deal with me as an anxious and nervous patient. She has treated me in such a way that has enabled me to have extensive dental work, they always update my medical history at each visit, and the practice is very, very good."

If necessary patients who wanted to discuss something in private would be taken to the practice office away from other patients or staff.

The practice catered for patients with disabilities. They had disabled parking bays, a large wide entrance, the surgery is situated at ground floor level and is large enough for treatment to be carried out in a wheelchair if necessary.

The practice also has a supply of warm blankets and pillows for those patients who find the dentist chair cold or uncomfortable.