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Archived: The Devonshire Resource Centre

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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Training and refresher training had not been delivered consistently across the staff team which meant that people using the service could receive inappropriate care or support.

User experience

Staff we spoke with told us that they received regular training however other evidence did not support this.

Other evidence

We inspected staff files and records and spoke with staff. We found that there were robust recruiting procedures in place to ensure that people were suitable to work with vulnerable people.

Employees were often employed by the service working in the day care center and supporting people in their own homes. The manager told us that this enabled people using the service and the staff to get to know each other.

The organisation had a full two day induction programme in place and staff worked with other more skilled staff until they felt confident to work alone.

We found that the organisation had a training plan for the staff but staff working in home care support had not received regular/refresher training in a number of key areas so that they could assist people safely and consistently. We did not consider that people using the service were at risk of inappropriate care. The manager provided us with a training plan on 25 May 2012 which identified the gaps in training, and would ensure that staff have the appropriate skills and knowledge to meet the needs of the people using the service. All relevant training courses were due to be completed by mid July.

We spoke with a staff member who told us that they felt supported and that advice was always available through an on call system.