You are here

Archived: The Devonshire Resource Centre

All reports

Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

User experience

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

Comments cards received from relatives praise the staff's gentle, professional approach, they also identified that staff are dedicated and committed to the work they do. They talk of staff being consistent, warm and enthusiastic.

Other evidence

We looked at staff personnel files during our visit and we found that they were consistently of a good quality. We observed that a record was maintained from the beginning of the recruitment process. Files contained application forms, two references, interview checklist and a record of interview questions asked. We saw that Criminal Record Bureau (CRB) checks had been obtained but these were stored at the the human resources department. An audit tool identified the check had been received and recorded the CRB reference number. We saw that induction and probationary periods were used effectively to ensure, build on and identify staff knowledge.